Frequently Asked Questions
Everything you need to know about our gourmet imports.
How do you ensure the freshness of perishable goods during shipping?
We use specialized temperature-controlled packaging, including insulated liners and reusable gel ice packs, to ensure that cheeses, meats, and other perishables stay at the optimal temperature throughout their journey.
Where are your products sourced from?
All our products are authentically sourced directly from artisan producers across Europe, including Italy, France, Spain, Germany, and Greece, ensuring you receive genuine regional flavors.
What is your policy on returns for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. Due to the sensitive nature of food exports and customs regulations, we do not offer international shipping outside of the United States at this time.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery in real-time.
Are there options for customers with specific dietary restrictions?
Yes, we offer a wide variety of gluten-free, lactose-free, and vegan products. You can use our website filters to browse items that meet your specific dietary needs.