Returns & Exchanges
At European Deli, we take pride in the quality of our gourmet imports; however, due to the perishable nature of our food items, returns are handled with specific health and safety guidelines in mind. If your order arrives damaged or incorrect, we are committed to making it right through a prompt replacement or refund.
Contact Support
Notify our customer service team within 48 hours of delivery if there are any issues with your perishable or non-perishable goods.
Provide Documentation
Email clear photographs of the damaged item and the shipping label to our support inbox to help us process your claim quickly.
Verification Review
Our quality assurance team will review your request to ensure it meets our safety standards for refunds or exchanges.
Resolution Delivery
Once approved, we will either ship a replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing